On your iOS® device follow these steps:
Alternatively, to manage your subscription you can review your subscriptions associated with your Apple® Account by clicking here.
Cancellation - Contact Us
If you're on this page you're likely considering canceling your premium subscription, whilst it's a shame it's come to this, we are here to help!
To assist you efficiently, please take one of the following steps:
Log in to your account
Reset your password if you've forgotten your login details
Locate your account using our Transaction Search tool
Need Help from a Support Agent?
If you'd prefer to speak with someone, please submit a support request here and a member of our team will get back to you shortly.
Canceling Online
Alternatively, the fastest and easiest way to complete your cancelation is to log into your online portal. You can disable auto-renewal at any time using our simple one-click cancelation process — no need to contact support.
This will stop your subscription from renewing at the end of your current billing period. Your services will remain fully active until that time, and no further charges will be made.
Please note: For purchases made directly through our website, you'll be asked to verify your identity using two-factor authentication — either by email or by entering the first six digits of the payment method saved to your account. This helps ensure your account remains secure.
To get started, choose the payment method you used at sign-up and follow the step-by-step instructions below.
To manage your subscription you can review your subscriptions associated with your Google Account by clicking here.
If you wish to cancel a subscription with us, you can do so by clicking here to access your account and navigating to the services menu.
Please see below for an overview of the simple steps.
Login
Login to your account on our website.
Dashboard
On your dashboard click the 'My Subscriptions'
My Services
Click 'Cancel Subscription' on your subscription.
Verification
As a security measure, we require you to verify your identity as the account holder before we make any changes to your billing preferences. To facilitate this process, we dispatch a verification code to the email address associated with your account.
If you wish to cancel a subscription with us, you can do so by clicking here to access your account and navigating to the services menu.
Please see below for an overview of the simple steps.
Login
Login to your account on our website.
Dashboard
On your dashboard click the 'My Subscriptions'
My Services
Click 'Cancel Subscription' on your subscription.
Verification
As a security measure, we require you to verify your identity as the account holder before we make any changes to your billing preferences. To facilitate this process, we dispatch a verification code to the email address associated with your account.