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How to Submit Suspicious Files

At TotalAV we take pride in keeping the most up-to-date databases of viruses and dangerous websites.

If you would like to help the TotalAV community stay protected, you can submit any findings or false positives to us for analysis. Helping TotalAV provide the best protection to our customers.

Within this article you will find:

  • How do I submit a malicious file or a false positive file?
  • How do I submit a malicious website or a false positive website?

    • How do I submit a malicious file or a false positive file?

    If you have found a malicious file that is not being detected by TotalAV, or a safe file that is being detected by TotalAV (False Positive) Follow these instructions:

    Compress File

  • Compress the file into a zip file
  • Password protect the file with the password "infected"

    • Submit File

  • Click here
  • Select submission type
  • Enter your Name > Email Address
  • Add a comment describing the following:
  • Where you found the file?
  • Why do you think the file is malicious / a false positive?
  • If malicious, what behavior is it changing on your device?
  • Click Choose File
  • Select the zip file that you would like to submit
  • Click Submit File

    • Our virus lab engineers will then analyze the file. If the file is malicious or a security risk, they will create a virus signature that will trigger detection on this file.

    How do I submit a malicious website or a false positive website?

    If you have found a malicious website that is not being detected by TotalAV, or a safe website that is being detected by TotalAV (False Positive) Follow these instructions:

    A false positive is a file or website that is being detected by TotalAV as malicious, but is safe.
  • Visit totalwebshield.com/submit-file
  • Select submission type
  • Enter your Name > Email Address
  • Add a comment describing the following:
  • Where you found the website?
  • Why do you think the website is malicious / a false positive?
  • Enter URL of the website
  • Click Submit Website

    • Our virus lab engineers will then analyze the website. If the website is malicious or a security risk, they will mark the website as malicious and the next time one of our users visits that website it will be flagged.

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